Returns and Exchanges
Return Policy
Thank you for shopping with us! We strive to provide you with high-quality products and excellent customer service. Please take a moment to review our return policy.
No Returns or Exchanges Without a Receipt: We require a valid receipt for all returns or exchanges. Unfortunately, we cannot process returns or exchanges without proof of purchase.
Return or Exchange Within 15 Days for a Full Refund: You may return or exchange your purchase within 15 days of the original purchase date with a valid receipt. During this period, you are eligible for a full refund to the original payment method.
Return or Exchange After 15 Days for Store Credit: If your return or exchange request is made between 16 to 30 days after the original purchase date, you will receive store credit for the full purchase amount. This store credit can be used for future purchases with The 32nd Collective, online and in store.
No Returns or Exchanges After 30 Days: Unfortunately, we are unable to accept any returns or exchanges after 30 days from the original purchase date. Please make sure to inspect your items promptly upon receipt.
Conditions for Return or Exchange:
- The item must be in unworn, unwashed condition, with all original tags attached.
- Proof of purchase (receipt) must be presented at the time of return or exchange.
Process for Returns or Exchanges:
- Present the item along with the original receipt within 15 days for a full refund or between 16 to 30 days for store credit.
- Our team will inspect the item to ensure it meets the return or exchange criteria.
- If the item is eligible, you will receive a full refund to the original payment method or store credit, as applicable.
Exceptions: Certain items may not be eligible for return or exchange, including:
- Gift cards
- Final Sale items
Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at support@the32ndcollective.com
Thank you for supporting our small business. Happy shopping!